Client Profile - Anonymous

Client Profile

Founded in 1951, our client works closely with vehicle manufacturers around the world to help their customers within the automotive industry to enhance their operational efficiency and customer satisfaction. Their deep automotive industry expertise, combined with advanced data analytics and custom software solutions, supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility.

LOCATION
USA
SECTOR
Automotive
SOURCE
N/A
DESTINATION
Liferay

MSX International - Swoosh

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Case study overview

The Proventeq team helped the client to deliver a series of robust B2B Customer Experience platforms for both a global car brand and an agricultural machinery and instruction equipment company in the North American and European territories.

These bespoke portal applications consolidated our client's customers’ data within a user friendly, single integration portal to support a seamless customer journey, rather than accessing multiple web applications.

As a Liferay partner, Proventeq was chosen for their expertise and extensive knowledge of the platform, with a full team in place to deliver support.

The challenges

Mismanagement of data

Data collation was a challenge because our client’s customer's reporting system was not efficient enough to provide accurate reports and subsequent forecasts of their financial data.

Complexity of data

The data storage & analytics layer required many optimizations using a dedicated cache layer and optimized Oracle Database to deliver the responsiveness required by the end users.

Big data processing

As our client's customers had a large set of data to process, the risk was that this would result in inaccurate reports or a lack of clear data for the business to make use of.

Challenging timescales

Proventeq had a short timeframe to deliver the project, so the scope was locked to control timelines. The end customers had to continue using Microsoft Excel spreadsheets to review sales data throughout the build to ensure business continuity.

Solutions - Anonymous case study

Proventeq's Solution

 

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Gap analysis and documentation review

We analyzed the requirements of our client's customers and created user interface wireframes which guided the development of the interface in Liferay.

Design of the solution

Our experts worked closely with our client's technology team to design and implement a solution to enable a smooth transition to the target platform. This included a robust deployment process allowing for continuous integration, deployment of fixes and updates all of which could be managed in JIRA.

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Platform upgrade to align with the Liferay platform roadmap

We helped our client to upgrade the Liferay version to the latest DXP 7.x version, which was the biggest update since the inception of the platform. This included updates to components written in Spring MVC, which provided more flexibility and improved features for the end user.

Improved internal processes and capabilities

The redesign of the portal platform organized the customer’s content, segments, and user journeys on one unified platform. 

An enhanced user experience resulting in increased efficiency

The Liferay-enabled platform that the Proventeq team developed helped our  client's customers to find transactional data, products, and service information faster with powerful search capabilities on the new platform.

A multilingual, user-friendly platform

We worked with our client to provide a bespoke platform with the ability to be customized in different languages to support their employees, and customers alike, on a global scale.