Technical Support Engineer

Reading, UK

Proventeq is a Microsoft Gold Partner and a Microsoft Preferred Partner for Content Services; content migration and digital workplace solutions. With offices in the UK, US, UAE and India, our client is uniquely positioned to be able to develop and deploy best-in-class capabilities for their international enterprise customers across several sectors. Proventeq’s flagship product “Migration Accelerator” will soon be joined by a new product line Content Insights and Intelligent Migration using AI/Machine Learning. 2021 will bring an expansion in business growth and people. If you are a dynamic and experienced Technical Support Engineer happy to support our customers and partners in Europe & the USA then this is a great time to join a global but nimble, innovative team.

The Role

  • Providing tech support and maintenance on Proventeq products
  • Providing tech support on SharePoint Online/M365 migration and adoption related issues
  • Troubleshooting in customer environments focussing on resolving customer issues
  • Answering customers/partners related product queries through our support portal
  • Prioritising your workload based on the criticality of issues and SLAs.
  • Updating customers/partners on the status of support tickets in an effective manner
  • Creating content in the support knowledge base
  • Creating content in the support knowledge base

Required Skills

  • Good experience supporting .Net/SQL Server based products and custom applications.
  • Good knowledge of SharePoint/M365 (Configuration and Administration). Experience in SharePoint support - an added advantage
  • Expertise in Application support and maintenance Tools such as Zendesk, Remedy
  • Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
  • Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
  • Proven technical diagnostic and problem-solving skills.

    Knowledge of the following would be a distinct advantage:

  • Softer skills will include an enthusiastic, collaborative, analytical and methodical approach with strong written and spoken communication skills; a commitment to service quality and customer service, and the ability to gain the support of others, manage expectations and influence outcomes.

Softer skills will include an enthusiastic, collaborative, analytical and methodical approach with strong interpersonal and communication skills; a commitment to service quality and customer service, with excellent decision making, prioritisation and personal organisation skills, able to gain the support of others and manage expectations. Competitive base + benefits The office base will be Reading, however currently you will need to be able to work from home.

To apply for this position, please send your CV and a covering letter to careers@proventeq.com

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