Application Support Engineer

Reading, UK

Proventeq UK Company Intro_Technical Sales Support Duplicate 1

Proventeq is a Microsoft Gold Partner and a Microsoft Content Services Chartered Partner Member for content migration and digital workplace solutions. With offices in the UK, US, UAE, and India, we are uniquely positioned to be able to develop and deploy best-in-class capabilities for our international enterprise customers. Despite our global footprint our small but nimble team retains a family feel. At Proventeq you will be inspired by innovation, recognized for your contribution, and constantly challenged to try something new.

 

The Role

  • Providing tech support and maintenance on Proventeq products
  • Providing tech support on SharePoint Online/M365 migration and adoption related issues
  • Troubleshooting in customer environments focussing on resolving customer issues
  • Answering customers/partners related product queries through our support portal
  • Prioritising your workload based on the criticality of issues and SLAs.
  • Updating customers/partners on the status of support tickets in an effective manner
  • Creating content in the support knowledge base
  • Contribute to the customer support organization participating in meetings/training sessions

Required Skills

  • Good experience supporting .Net/SQL Server based products and custom applications.
  • Good knowledge of SharePoint/M365 (Configuration and Administration). Experience in SharePoint support - an added advantage
  • Expertise in Application support and maintenance Tools such as Zendesk, Remedy
  • Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
  • Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
  • Proven technical diagnostic and problem-solving skills.

    Knowledge of the following would be a distinct advantage:

  • Softer skills will include an enthusiastic, collaborative, analytical and methodical approach with strong written and spoken communication skills; a commitment to service quality and customer service, and the ability to gain the support of others, manage expectations and influence outcomes.

Competitive base + benefits The office base will be Reading, however, currently you will need to be able to work from home.

To apply for this position, please send your CV and a covering letter to careers@proventeq.com